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Mitrafor Healthcareby Aivry

Mitra for Healthcare · by Aivry

From patient enquiry
to treatment follow-up.

Mitra for Healthcare by Aivry is an AI patient communication and clinic operations platform for hospitals and clinics in India. It connects WhatsApp conversations with appointments, treatment tracking and follow-ups, so your team spends less time coordinating and more time with patients.

Book a demoSee how Mitra works

Communication and operations only. Clinical decisions stay with your doctors.

M

Sample Clinic

Mitra assistant on WhatsApp

Simulated conversation

WhatsApp → Mitra → Clinic CRM

  1. 1

    Message received

    WhatsApp number recognised as new

  2. 2

    Request understood

    Intent: appointment. Procedure: Laser Treatment

  3. 3

    Details captured

    First consultation: yes. Patient record created

  4. 4

    Request sent to clinic CRM

    Tuesday preference. Awaiting confirmation

Clinic CRM

New appointment request

Laser Treatment · Tuesday

Watch Mitra

See it in two short videos.

Appointments and follow-ups on WhatsApp, and how patient privacy stays intact when a question reaches your doctor.

Mitra by Aivry | AI-Powered Patient Appointment & Follow-Up on WhatsAppHow a WhatsApp enquiry becomes an appointment and a follow-up.Watch on YouTube
Mitra by Aivry | Patient Asks. Doctor Answers. Privacy Stays Intact.How patient questions reach the clinic’s doctors.Watch on YouTube

The operating loop

Not another chatbot. Not another appointment form.

Mitra is the layer that turns what patients say into work your clinic can see, finish and learn from.

Core idea

One conversation.
One patient journey.

Mitra keeps operational context from the first message to the last follow-up. Select a stage.

EnquiryProcedureAppointmentConsultationTreatmentNext sittingFollow-up

Step 1 of 10

Discovery

A patient finds the clinic and sends a WhatsApp message. Nothing to install.

Context carries to the next step
Recorded on the patient history

The problem

Patients shouldn’t have to repeat themselves.

Every handover in a manual workflow is a place where context, time and patients get lost.

A traditional clinic workflow

  1. Patient messages clinic
  2. Reception responds later
  3. Patient asks about procedure
  4. Reception asks doctor
  5. Patient follows up
  6. Appointment booked manually
  7. Reminder sent manually
  8. Treatment happens
  9. Next sitting forgotten

With Mitra

  1. Patient enquiry
  2. AI understands request
  3. Patient record identified or created
  4. Procedure captured
  5. Appointment workflow
  6. Clinic confirmation
  7. Automated reminder
  8. Treatment recorded
  9. Next sitting scheduled
  10. Follow-up triggered

AI Patient Assistant

Your front desk shouldn’t answer the same question 50 times.

Mitra answers only from approved clinic information. When it doesn’t have an answer, it says so and brings in your team. Try the five situations below.

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Sample Clinic

Mitra assistant on WhatsApp

Simulated conversation

What Mitra does with it

  1. 1

    Message received

    WhatsApp number recognised as new

  2. 2

    Request understood

    Intent: appointment. Procedure: Laser Treatment

  3. 3

    Details captured

    First consultation: yes. Patient record created

  4. 4

    Request sent to clinic CRM

    Tuesday preference. Awaiting confirmation

Designed to know its limits: Mitra never fabricates procedure prices, doctor availability, treatment recommendations, medical advice, diagnosis or medication instructions.

WhatsApp-first

No new app for your patients.

Patients already use WhatsApp. Mitra works inside the conversations they are having, and turns each request into a workflow your team can track.

  1. 1Patient message
  2. 2Appointment workflow
  3. 3Clinic confirmation
  4. 4Patient updated
WhatsApp patient communication
M

Sample Clinic

Mitra assistant on WhatsApp

Simulated conversation

Inside Mitra

Built around how your clinic actually works.

Appointments, calendar, patient records and procedure rules, all fed by the same conversations.

PatientWhatsAppProcedureDateTimeSittingsCurrentGapStatusDoctor confirmation
Rohit Deshpande+91 98XXX XX214Root canal sittingMon, 14 Oct09:30 AM3214 daysConfirmedConfirmed
Ananya Rao+91 97XXX XX880Laser TreatmentTue, 15 Oct10:30 AM4230 daysConfirmedConfirmed
Kavya Iyer+91 99XXX XX302ConsultationTue, 15 Oct12:00 PM11-Awaiting confirmationPending
Imran Qureshi+91 98XXX XX771CleaningWed, 16 Oct11:00 AM11-Appointment requestedPending
Meera Nair+91 96XXX XX095Laser TreatmentWed, 16 Oct04:30 PM4330 daysRescheduledConfirmed
Sandeep Bhatia+91 98XXX XX640Orthodontic visitThu, 17 Oct10:00 AM12528 daysFollow-up requiredConfirmed
Farah Siddiqui+91 97XXX XX118ConsultationFri, 18 Oct03:00 PM11-New enquiryNot yet requested
Vikram Joshi+91 99XXX XX523CleaningFri, 18 Oct05:00 PM11-CancelledCancelled
Sample data. Simulated interface.

Multi-sitting treatments

Treatments don’t end after one appointment.

Mitra understands total sittings, current sitting, remaining sittings, the gap between them and the next appointment. Record a sitting and watch the plan advance.

  1. Sitting 1

    12 Oct

    Completed
    30 days
  2. 2

    Sitting 2

    11 Nov

    Scheduled
    30 days
  3. 3

    Sitting 3

    11 Dec

    Upcoming
    30 days
  4. 4

    Sitting 4

    10 Jan

    Upcoming

Laser Treatment · 4 sittings

Total sittings
4
Current sitting
2
Remaining sittings
3
Gap between sittings
30 days
Next appointment
11 Nov
Treatment status
In progress

Sample data. Recording a sitting calculates the next date from the configured gap.

Follow-ups and reminders

Follow-up shouldn’t depend on someone’s memory.

Configure the wait. Mitra contacts the patient within your rules and turns the answer into an action.

Appointment reminderTreatment sitting reminderFollow-up reminderRescheduling reminderMissed appointment follow-up

All messaging follows the communication rules your clinic configures.

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Sample Clinic

Mitra assistant on WhatsApp

Simulated conversation

Human handoff

AI when it can.
Your team when it should.

Three clear states. Clinical requests are never answered autonomously.

AI handled

Mitra answers

  • Simple FAQ
  • Appointment information
  • Approved clinic information
Team required

Your team responds

  • Unclear request
  • Special request
  • Administrative exception
Doctor required

A doctor responds

  • Clinical question
  • Treatment recommendation
  • Medical advice
  • Diagnosis-related question

Never answered autonomously.

“Is this swelling normal after my procedure?”Escalated to clinic

Team dashboards

The right view for every role.

Reception, doctors and administrators see what they need, from the same source.

Today’s appointments

18

New enquiries

11

Pending confirmations

6

Rescheduling requests

3

Follow-ups

9

  • Kavya IyerAwaiting confirmation: Consultation, Tue 12:00 PM
  • Imran QureshiAppointment requested: Cleaning, Wed 11:00 AM
  • Meera NairReschedule request: Laser sitting 3
Sample data. Simulated interface.

Management intelligence

See where your patient journey is breaking.

Demo data. Not customer performance.

Total enquiries

1,042

Appointments requested

688

Appointments confirmed

603

Appointments completed

541

Cancellations

48

No-shows

31

Pending confirmations

37

Follow-ups due

64

Treatment sittings due

82

AI conversations

1,286

Enquiry to appointment conversion

  • Enquiries1042
  • Requested688
  • Confirmed603
  • Completed541

Appointment status

  • Confirmed603
  • Awaiting37
  • Cancelled48
  • No-show31
  • Rescheduled56

Procedure demand

  • Consultation312
  • Laser Treatment174
  • Cleaning129
  • Root canal88
  • Orthodontic61

Appointment volume

No-show trend

Follow-up completion

  • Contacted64%
  • Replied41%
  • Booked27%

Peak enquiry times

  • 9 - 11 AM188
  • 11 AM - 2 PM142
  • 2 - 5 PM121
  • 5 - 8 PM236
  • 8 - 11 PM301

Answers

Short answers, no fine print.

Mitra for Healthcare is an AI patient experience and clinic operations platform by Aivry. It lets patients communicate on WhatsApp while clinic teams manage appointments, treatment sittings, follow-ups and patient history in one system.

Mitra answers approved clinic FAQs, captures patient details and procedure interest, creates appointment requests, sends confirmations and reminders, tracks multi-sitting treatments, and escalates to your team when a human is needed.

Mitra creates appointment requests and checks the availability your clinic has configured. Your team’s confirmation rules decide when an appointment is confirmed.

Yes. Patients message your clinic on WhatsApp. Mitra connects to approved WhatsApp Business infrastructure during onboarding.

Yes. Follow-ups are triggered after a configured period, sent within your communication rules, and patient responses create actions for your team.

Yes. Total, current and remaining sittings and the gap to the next sitting are tracked per patient from the procedure configuration.

No. Mitra takes repetitive conversations and coordination off your team so they can spend more time with patients. Staff can take over any conversation.

No. Mitra is designed for patient communication and operational workflows, not diagnosis or medical advice. Clinical questions are escalated to the clinic team.

Yes. Your team can step into any conversation, and Mitra hands over with the full context.

Mitra uses role-based access controls and data protection measures. See the Security page for what is and is not claimed. Aivry holds ISO 27001:2022 and ISO 9001:2015 certifications.

Pricing is a platform subscription plus an included AI allowance, with optional additional AI credits and add-ons. Plans are configured for your clinic and shared in your demo.

Mitra is not a doctor and does not provide medical advice.

See Mitra run on your clinic’s workflow.

A 30-minute walkthrough using your procedures, your doctors and your patient journey.

Book a demoSee how Mitra works