What information may be processed?
Depending on the configured service, information can include contact details, messages, appointment times, doctor or department details, reminders, follow-up schedules and related CRM records. Website interactions may also involve technical and usage information.
Who decides how patient information is used?
The healthcare provider decides the purpose, permitted information, communication rules and connected systems. Aivry processes customer-authorized information to deliver the service. Providers remain responsible for lawful collection, consent and required patient notices.
How are retention and safeguards determined?
Retention depends on customer instructions, service configuration, contractual and legal requirements. The company policy describes reasonable technical and organisational safeguards; no online service can promise absolute security.
How can I raise a privacy concern?
Contact grievance@getaivry.com for privacy and grievance matters. The complete policy explains rights requests, service providers and international processing. Do not assume every provider listed there is used for your deployment.