WhatsApp Patient Communication
No new app for your patients.
Patients already message clinics on WhatsApp. Mitra makes those chats operational: every request becomes something your team can see, confirm and track.
Sample Clinic
Mitra assistant on WhatsApp
The problem
WhatsApp chats pile up on a shared phone. Context is lost between staff, and nobody can see what is pending.
How Mitra solves it
Mitra sits on your approved WhatsApp Business infrastructure, understands the request, starts the right workflow and updates the patient once the clinic responds.
Interactive product UI
Try it.
Simulated interface with sample data.
Sample Clinic
Mitra assistant on WhatsApp
Workflow
How it moves.
- 1Patient message
- 2Appointment workflow
- 3Clinic confirmation
- 4Patient updated
Capabilities
What you get.
- Conversations on approved WhatsApp Business infrastructure
- Appointment, reschedule and FAQ workflows
- Patient messages linked to one patient record
- Clinic confirmations sent back to the patient
- Staff can step in at any point
- Messaging follows your configured communication rules
Healthcare use case
A patient asks to move tomorrow’s appointment to Saturday. Mitra checks the configured options, sends the request to reception, and confirms back on the same chat once the clinic approves.
Related features
Works with the rest of the loop.
AI Patient Assistant
Answers approved clinic questions and captures the details your team needs.
Read moreAppointment Reminders
Automatic appointment and sitting reminders, with one-tap changes.
Read moreAppointment Management
From enquiry to confirmed appointment, with status your whole team can read.
Read moreFAQ
Questions on this feature.
Mitra platform cost and WhatsApp (Meta) charges are separate. Meta messaging charges are not assumed to be included.
No. Patients use WhatsApp as they do today.
See Mitra run on your clinic’s workflow.
A 30-minute walkthrough using your procedures, your doctors and your patient journey.