Resources
Frequently asked questions.
Short, factual answers.
About Mitra
Mitra for Healthcare is an AI patient experience and clinic operations platform by Aivry. It lets patients communicate on WhatsApp while clinic teams manage appointments, treatment sittings, follow-ups and patient history in one system.
Mitra answers approved clinic FAQs, captures patient details and procedure interest, creates appointment requests, sends confirmations and reminders, tracks multi-sitting treatments, and escalates to your team when a human is needed.
Mitra creates appointment requests and checks the availability your clinic has configured. Your team’s confirmation rules decide when an appointment is confirmed.
Yes. Patients message your clinic on WhatsApp. Mitra connects to approved WhatsApp Business infrastructure during onboarding.
Yes. Follow-ups are triggered after a configured period, sent within your communication rules, and patient responses create actions for your team.
Yes. Total, current and remaining sittings and the gap to the next sitting are tracked per patient from the procedure configuration.
No. Mitra takes repetitive conversations and coordination off your team so they can spend more time with patients. Staff can take over any conversation.
No. Mitra is designed for patient communication and operational workflows, not diagnosis or medical advice. Clinical questions are escalated to the clinic team.
Yes. Your team can step into any conversation, and Mitra hands over with the full context.
Mitra uses role-based access controls and data protection measures. See the Security page for what is and is not claimed. Aivry holds ISO 27001:2022 and ISO 9001:2015 certifications.
Pricing is a platform subscription plus an included AI allowance, with optional additional AI credits and add-ons. Plans are configured for your clinic and shared in your demo.
Pricing and setup
AI credits measure the AI processing Mitra uses to handle conversations. Each plan includes an allowance.
Simple questions like “Where is your clinic?” use very little. Conversations that involve a procedure enquiry, patient identification, an appointment workflow, rescheduling and follow-up use more.
Your team is notified before that point so you can add credits. The exact behaviour at zero balance is confirmed in your plan.
Yes. Additional prepaid AI credits can be purchased when required.
Top-up rollover follows Aivry’s configured commercial policy, shared during your demo.
No assumption is made that they are. Mitra platform cost is separate from WhatsApp (Meta) charges, which are billed under your WhatsApp Business arrangement.
Yes, an additional clinic location is available as an add-on.
Yes. Additional users can be added to your plan.
Integration with hospital or clinic systems is scoped case by case. No specific HMS integration is claimed on this website.
Mitra uses role-based access and data protection practices. Read the Security page for specifics.
Yes, at any time.
No. Mitra is designed for patient communication and operational workflows, not diagnosis or medical advice.