AI Patient Assistant
Your front desk shouldn’t answer the same question 50 times.
Mitra answers from information your clinic has approved, captures the details your team needs, and says so plainly when it does not have an answer.
Sample Clinic
Mitra assistant on WhatsApp
The problem
Reception teams spend the day repeating timings, directions and booking steps. Real requests wait in the same queue as routine ones.
How Mitra solves it
Mitra handles routine questions from your approved knowledge base, collects patient details and procedure interest, and routes everything else to a person with the conversation attached.
Interactive product UI
Try it.
Simulated interface with sample data.
Sample Clinic
Mitra assistant on WhatsApp
What Mitra does with it
- 1
Message received
WhatsApp number recognised as new
- 2
Request understood
Intent: appointment. Procedure: Laser Treatment
- 3
Details captured
First consultation: yes. Patient record created
- 4
Request sent to clinic CRM
Tuesday preference. Awaiting confirmation
Workflow
How it moves.
- 1Patient asks
- 2Mitra checks approved information
- 3Answers or captures details
- 4Clinic team is notified
- 5Patient is updated
Capabilities
What you get.
- Answers only from approved clinic information
- Captures name, procedure interest and preferred day
- Creates appointment requests for your team
- Says “I don’t have confirmed information” instead of guessing
- Keeps the conversation context for the next message
- Escalates unclear, special and clinical requests
Healthcare use case
A first-time patient asks about timings, then about laser treatment. Mitra answers the first from the approved FAQ, captures the second as a procedure enquiry, and puts a request in front of reception.
Related features
Works with the rest of the loop.
WhatsApp Patient Communication
Patients keep using the app they already use. Your team gets structured work.
Read moreHuman Handoff
AI when it can. Your team when it should. Doctors for clinical questions.
Read moreAppointment Management
From enquiry to confirmed appointment, with status your whole team can read.
Read moreFAQ
Questions on this feature.
No. Mitra answers from approved clinic information. If something is not confirmed, it tells the patient and connects them with the clinic team.
No. Clinical questions are escalated to the clinic team. Mitra is built for communication and operational workflows.
See Mitra run on your clinic’s workflow.
A 30-minute walkthrough using your procedures, your doctors and your patient journey.