Human Handoff
AI when it can. Your team when it should.
Three clear states: handled by Mitra, needs your team, needs a doctor. Clinical requests are never answered autonomously.
Sample Clinic
Mitra assistant on WhatsApp
The problem
Automation that never stops talking is a risk in healthcare. Automation that never helps is useless.
How Mitra solves it
Mitra answers approved, operational questions and hands over the rest with the full conversation, flagged by who needs to respond.
Interactive product UI
Try it.
Simulated interface with sample data.
Mitra answers
- Simple FAQ
- Appointment information
- Approved clinic information
Your team responds
- Unclear request
- Special request
- Administrative exception
A doctor responds
- Clinical question
- Treatment recommendation
- Medical advice
- Diagnosis-related question
Never answered autonomously.
Workflow
How it moves.
- 1Message classified
- 2Routed to the right owner
- 3Team notified
- 4Staff replies
- 5Record updated
Capabilities
What you get.
- AI handled: FAQs and appointment information
- Team required: unclear, special and exceptions
- Doctor required: clinical questions
- Full conversation passed to the team
- Staff can take over any conversation
- Escalation notifications
Healthcare use case
A patient asks if swelling after a procedure is normal. Mitra says it cannot assess symptoms and notifies the clinic immediately.
Related features
Works with the rest of the loop.
AI Patient Assistant
Answers approved clinic questions and captures the details your team needs.
Read morePatient CRM
One patient history across conversations, appointments and treatment.
Read moreWhatsApp Patient Communication
Patients keep using the app they already use. Your team gets structured work.
Read moreFAQ
Questions on this feature.
Yes, at any time.
No. Medical advice, diagnosis and treatment recommendations are escalated to the clinic.
See Mitra run on your clinic’s workflow.
A 30-minute walkthrough using your procedures, your doctors and your patient journey.